Ashlee’s Powers ships all orders through USPS, anywhere in the United States. We will also ship all orders same-day, if they are placed before 2 PM Pacific Time (5 PM ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.

​What shipping methods does Ashlee’s Powers offer?

Ashlee’s Powers offers free 2 to 3 day shipping, through USPS, for all domestic orders – excluding U.S. territories.

Is Ashlee’s Powers able to ship to all 50 states?

Ashlee’s Powers can ship to any street address in all 50 states, including Alaska and Hawaii. 

​Can Ashlee’s Powers ship outside of the United States?

Ashlee’s Powers can ship to all U.S. territories, which takes 2 to 7 business days for delivery. Shipping rates are free for all orders over $50. We do not ship internationally as of yet.

​Can Ashlee’s Powers ship to military bases?

Ashlee’s Powers can ship to APO/FPO bases, which takes 2 to 7 business days for delivery. Shipping rates are free for all orders over $50.

​Can I change my shipping address?

Please contact our customer service at info@ashleespowers.com to confirm if your order is still processing or has been shipped. If it’s already shipped, we recommend using USPS Tracking Intercept to change the shipping address and re-route your order.

​How can I track my order?

When your order is shipped, a tracking number will be emailed to you; you can use this number to track your order through USPS Tracking.

​Can my order ship through the weekend?

USPS will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays.

​How soon can Ashlee’s Powers ship my order?

Orders placed Monday-Friday before 5 PM go out on the same day. Orders placed after 5 PM will be shipped the following business day.

​What if I don’t receive my Ashlee’s Powers order?

Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service at info@ashleespowers.com to start a USPS trace. And if you’re not completely satisfied with your order from Ashlee’s Powers within 30 days, we are happy to refund your money – 100% Satisfaction Guaranteed.

RETURNS

Ashlee’s Powers offers a 30-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label.

​How much time will I have to make a return claim?

You have 30 days from your purchase date to make a return. 

​How do I return my cbdMD order?

Ashlee’s Powers orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service. Returns can be mailed or sent from any USPS shipping location.

​Can I request a refund?

Yes, you can request a refund within 30 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all Ashlee’s Powers products.

​Where can I take my Ashlee’s Powers order to be returned?

If you’ve received a return label from us, you can take your Ashlee’s Powers order to your nearest USPS shipping location. If you purchased an Ashlee’s Powers product from a retail location, please follow the store’s return policy.

​How long does it take to receive a refund?

It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.

​How is my refund issued back?

Your refund is sent through your original form of payment.

​Can I speak directly to someone at Ashlee’s Powers about returns and refunds?

You can speak with our customer service team directly at 1-424-204-9518 for questions or concerns about returns and refunds, or you can email us at info@ashleespowers.com.